Empowering a Leading Fiber and Garment Solutions Company through IT Transformation
Overview:
This case study outlines Diligent Global’s strategic approach in transforming the IT infrastructure of a leading Fiber and Garment Solutions Company. With a rich heritage and a global presence, the company sought to enhance its IT capabilities to better serve its expanding market.
Challenges:
The client faced several challenges:
- The need for uninterrupted service and vendor consolidation.
- The urgency to accelerate savings while delivering continuous improvement.
- The necessity to implement robust security standards across global operations.
- The requirement for a seamless transition from existing vendors to a new, streamlined IT service model.
Solutions:
Diligent Global provided an end-to-end TransOps Managed Services solution, focusing on Infrastructure Security, ERP, Non-ERP, and Cloud Services with over 130+ consultants. The approach included:
- A ‘Lift and Shift’ transition method focusing on maintaining existing service level metrics.
- The establishment of a Dedicated Center in India with stringent security controls.
- The use of proprietary ITSM Tool DiliGenie, alongside third-party tools, for IT Helpdesk, Monitoring, and Security.
Results:
The engagement led to significant improvements:
- Enhanced security services with 24×7 support, including SOC, Endpoint Security, and Vulnerability Management.
- Improved network services, utilizing tools like Palo Alto Firewall and Cisco VPN.
- Advanced storage and backup solutions, including EMC systems and AWS integrations.
- Comprehensive system and platform support, managing thousands of devices and accounts across multiple locations.
Summary:
Diligent Global successfully navigated the complex challenges of IT transformation for the Leading Fiber and Garment Solutions Company. The project highlights Diligent’s expertise in providing holistic, efficient, and secure IT solutions, ensuring enhanced user experience, compliance adherence, and cost optimization. This case exemplifies Diligent Global’s ability to deliver tailored IT solutions that resonate with the dynamic needs of modern enterprises.
Engage with Diligent Global for Your IT Transformation:
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