“We empower our clients by drawing insights and forecasts from their data, creating an integrated technology and business blueprint aligned to their organization’s priorities”

– Karthick Sethunarayanan, Director, Emerging Technologies


Diligent Global has created multiple products addressing specific business needs and industries. While we continue to develop more new products & further enhancements to existing products, here is information about 3 products. Please contact us for product literature and also demonstration sessions.


DiliGenie is an IT Service Management (ITSM) solution that automates Incident Management, Service Request Management, Change Management, Problem Management, CMDB, KB, KEDB and much more. DiliGenie can seamlessly fit into your service management requirements and is extremely easy to setup, configure and even migrate from any other ITSM tools.


DiliVision is an AI based Computer Vision Solution that can help identify safety and compliance issues in Pharmaceutical, Manufacturing, Engineering and other industries where employees wear PPE (Personal Protective Equipment). DiliVision processes camera streams on a real-time basis, identifies violations (such as PPE not worn properly, using mobile in restricted areas, fire & smoke etc.) and reports to supervisors / managers over a mobile app – along with the image that marks out the violation. Product demos can be viewed at our YouTube Channel

Donated Goods Retail (DGR)

DGR Solution is a purpose-built solution on top of traditional POS (Point Of Sale) platform for Donated Goods Retail / Thrift Stores. DGR has modules for Donation Capture, Processing / Production, Point of Sale & Admin Back-end Configuration Panel & Dashboards. Donation Capture module allows you to capture donor information & donated items information and generate Donor Receipts.

Processing Module allows to add Donated Items, add attribute values to them, assign a price (from pricing matrix or external shopping sites) generate and print pricing labels.

POS Module allows to add Processed Items from Inventory and then bill them, after accepting payments of different ways.

Our DGR Solution also provides recommendations on the hardware to be procured across Point of Sale, Cash Drawer, Hand-held Scanners, Printers, Hand-held touch screen devices and tablet devices.