Empowering a Global Leader in Aluminum Packaging with TransOps Transformation
Overview:
Diligent Global spearheaded a comprehensive IT transformation for a Leading Aluminum Packaging Company, leveraging our proprietary TransOps approach. This case study delves into the challenges faced, the solutions implemented, and the remarkable outcomes achieved.
Challenges:
- The client required global IT service desk and major incident management, covering 1000+ assets across diverse locations.
- The need for a robust solution encompassing datacenter, network, cloud, and security services.
Solutions:
- Global IT Support: Established 24x7x365 global coverage for IT service desk and major incidents.
- Comprehensive IT Services: Offered a suite of services, including Datacenter Services, Network Services, Cloud Services (AWS), IT Service Desk, Security Services, Service Management, Workplace Services, Architecture Consulting, and Transformation Projects.
- Skilled Resources: Deployed over 75 resources, covering 30+ skill sets, to manage and execute the transformation seamlessly.
Results:
- Achieved global coverage for IT services, ensuring uninterrupted operations.
- Managed 2000+ end-user support cases, enhancing overall service quality and responsiveness.
- Successfully executed transformation projects, such as Windows 10 and Office 365 upgrades, among others, contributing to a 20% overall effort towards transformation initiatives.
Summary:
Diligent Global’s TransOps solution transformed the IT landscape of the Leading Aluminum Packaging Company, streamlining operations and positioning the client for future growth. Our tailored approach not only met but exceeded client expectations, reinforcing our partnership and setting new benchmarks in IT service delivery.
Ready to transform your IT operations with Diligent Global’s TransOps? Contact us to explore how we can tailor our solutions to meet your business needs and drive significant value.
Contact Us Today:
Join the ranks of industry leaders who have elevated their operations with our expertise. Reach out for a consultation and let us craft a success story together.
Email us at: info@diligentglobal.com
Let’s embark on a journey of technological transformation and excellence together!
