Automate Your IT Processes
With Our 
ITSM Solution!
Automate Your IT Processes
Streamline incident, service request, change,
Simplify Your Business Operations and Enhance Productivity
Incident Management
Integrated incident Management tool for quicker resolutions
Service Request
Drive complete user satisfaction with ITIL aligned service request feature
Change Management
Minimize service disruptions while making changes to critical systems.
Problem Management
Manage the problem lifecycle with Root cause analysis.
Project Management
Manage Projects, associated tasks, resources and timelines.
Knowledge Base and Configuration Management
Consolidated knowldege base features
A ITSM solution that helps businesses automate incident, service request, change, and problem management processes.
Workflows & Automation
Workflows & Automation
- Reduces workload, improve efficiency and decreases costs with ticket routing, escalation, watch lists, ticket highlighting and advanced workflows
Analytics
Analytics
- Service Desk Volumetric
- FCR%
- Re-open Incidents
- Call Metrics
- Re-assignment Count
- Service Desk Voice CSAT
- Average Resolution Time
- ART - Priority
Create custom analytics reports in just a few clicks, measure key metrics such as:
Migrate Easily
Migrate Easily
- Migrate effortlessly with DiliGenie - seamlessly transfer your data from other ITSM tools like Remedy and ServiceNow into our platform, ensuring a smooth and hassle-free transition to enhanced IT service management.
Want to see DiliGenie in action?
Book 30 minutes with a member of our team to find out how we can help you
We Believe in the power of community
Our goal is to create a huge value for our clients. This is why we’re constantly working on services to make it better every day and really listen to what our uses and clients have to say.
What We Think
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Client Testimonials
We Believe in the power of community
Our goal is to create a huge value for our clients. This is why we’re constantly working on services to make it better every day and really listen to what our uses and clients have to say.
The tool is simple yet powerful. Contains very practical features and though we are coming from the back off using a very popular tool, we feel we really do not miss anything with DiliGenie
- Director, Application & ERP Services, Confidential Organization.
DiliGenie’s Analytics is very comprehensive…it not only helps view SLAs, Ticket Performance but also trends, patterns to understand the overall IT Infrastructure and Applications’ health. The Analytics also helps us drill down & drill through into low level data for more information