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    Automate Your Ticketing System with DiliGenie and Enhance Your ITSM Experience

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    DiliGenie streamlines your ITSM process for incidents, service requests, changes, and problem resolutions.

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    Start Your Free Trial Today!

      DiliGenie streamlines your ITSM process for incidents, service requests, changes, and problem resolutions.

      of experience
      0 + years
      Countries of Operations
      0 +
      Customers
      0 +

      DiliGenie Offers all the Essentials for a Seamless ITSM Experience

      Ticket automation

      Ticket Automation is one of the standout features of DiliGenie. It takes a burden off your shoulder by creating one primary ticket for major incidents and secondary tickets based on it.

      Streamlined Service Requests

      DiliGenie Service Requests feature lets anyone request for services in seconds. It lets you optimize your operations faster and resolves issues in a given and adequate time.

      Accurate Risk Management

      Risk Management feature lets you assess possible risks that can occur during the making of change. Furthermore, it also helps you find the impact of the risk and enables you to reduce the chances of downtime.

      Change Tracking

      The comprehensive change tracking feature updates changes meticulously and assess risks throughout the implementation. This track record reduces future disruptions and stabilizes the operations.

      Systematic Problem Identification

      DiliGenie’s one of the strongest features is that it can identify the root cause of the problem at hand. Once found, it becomes easier for you to find a permanent solution to the problem or way to reduce its reappearance.

      Comprehensive KnowledgeBase

      KnowledgeBase empowers users with FAQs and helps them to resolve minor issues independently. This helps them to carry on with their regular tasks without hindrances.

      Discover Our Comprehensive Help Desk Software Today—Connect with our Experts for Insights and Solutions Tailored to Your Needs
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      Discover Client Perspectives

      Director

      Director

      Global IT Infrastructure Services, Confidential Organization

      DiliGenie’s Analytics is very comprehensive…it not only helps view SLAs, Ticket Performance but also trends, patterns to understand the overall IT Infrastructure and Applications’ health. The Analytics also helps us drill down & drill through into low level data for more information
      Director

      Director

      Application & ERP Services, Confidential Organization.

      The tool is simple yet powerful. Contains very practical features and though we are coming from the back off using a very popular tool, we feel we really do not miss anything with DiliGenie
      Gowri

      Gowri

      Director, Information Technology & Services, 51–200 Employees, Used the Software for: 1+ year

      Very good tool in less expensive, Easy to customize. User friendly and easy to use. All modules are good.
      Simon

      Simon

      IT Support Administrator, Nonprofit Organization Management, 501–1,000 Employees, Used the Software for: 6-12 months

      All positive! It's been a much more reliable and simple-but-full-featured platform than a few others I've worked with in my short career. Creating, updating, and reviewing tickets is straight-forward and simple.

      Here are Compelling Reasons to Choose DiliGenie for All Your IT Operations

      • We Automate Workflows: We reduce your workload by improving efficiency and decreasing costs with ticket routing, escalation, watch lists, ticket highlighting and advanced workflows.
      • We Create Analytics: Create custom analytics reports in just a few clicks, measure key metrics like Service Desk Volumetric, FCR%, Reopened Incidents, Call Metrics, Reassignment Count, Service Desk Voice CSAT, Average Resolution Time & ART - Priority.
      • Help You Migrate Easily: You can smoothly transfer all your data from other tools into our platform, ensuring a hassle-free transition to enhanced IT service management.
      • Efficient Execution : DiliGenie lets you execute projects effectively by letting you plan action items, onboard members, and facilitating effective communication between the project members. It also lets you oversee the entire project with ease and come up with faster solutions.

      Designed With Comprehensive Features

      • Incident Management
        Manage Your Incidents Automatically and Streamline Your workflow
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      • Service Request
        Utilize the Self Service Portal to Request Service and Drive Complete User Satisfaction
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      • Change Management
        Make Changes Happen with Minimum Disruption With Our Module
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      • Problem Management
        Find the Reason Behind Recurring Incidents & Resolve Problems With Our Module
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      • Project Management
        Manage Projects, Assign Tasks, Handle Resources & Maintain Timelines
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