Revolutionizing Airline Operational Efficiency: Direct Operating Cost Solution
Overview:
Etihad Airways, a premier global airline headquartered in Abu Dhabi, embarked on a transformative journey with Diligent Global to revolutionize their operational cost management. The legacy systems in place lacked precision and control over flight operation costs, necessitating a robust solution to enhance profitability and operational control.
Challenges:
- Substantial error rates in the existing SAP-based solution.
- Cumbersome follow-up processes leading to high manual reconciliation efforts.
- Lack of transparency in dispute resolution, impacting customer relations.
- Customers exceeding high credit limits due to inadequate control mechanisms.
Solutions:
- Developed a custom Direct Operating Cost Module in collaboration with SAP IBSO team.
- Integrated advanced systems like FuelPlus, LIDO, OPS-ESB, Airvision, and iCargo to accurately record flight order costs.
- Customized Rate Register to capture all cost-related data for flight orders.
Implemented automated PO/GR/Service Entry sheets based on station manager confirmations.
Results:
- Achieved a seamless, automated process for cost parking and landing, requiring no manual confirmation.
- Enabled comprehensive month-end reporting and reconciliation.
- Established a new standard for operational efficiency in the aviation industry.
Summary:
The strategic partnership with Diligent Global empowered Etihad Airways to navigate the complex landscape of airline operational costs with a state-of-the-art Direct Operating Cost Solution. The engagement resulted in significant improvements in cost accuracy, reporting efficiency, and overall operational control.
Ready to take your operational efficiency to new heights?
Connect with Diligent Global today at kalpesh.chavda@diligentc.com and discover how our tailored solutions can drive your business forward.
