Automate Your IT Processes
With Our ITSM Solution!

    Automate Your IT Processes
    With Our ITSM Solution!

    Streamline incident, service request, change,
    and problem management effortlessly.

    Simplify Your Business Operations and Enhance Productivity

    A ITSM solution that helps businesses automate incident, service request, change, and problem management processes.

    Workflows & Automation

    Workflows & Automation


    • Reduces workload, improve efficiency and decreases costs with ticket routing, escalation, watch lists, ticket highlighting and advanced workflows

    Analytics

    Analytics


      Create custom analytics reports in just a few clicks, measure key metrics such as:

    • Service Desk Volumetric
    • FCR%
    • Re-open Incidents
    • Call Metrics
    • Re-assignment Count
    • Service Desk Voice CSAT
    • Average Resolution Time
    • ART - Priority

    Migrate Easily

    Migrate Easily


    • Migrate effortlessly with DiliGenie - seamlessly transfer your data from other ITSM tools like Remedy and ServiceNow into our platform, ensuring a smooth and hassle-free transition to enhanced IT service management.

    Want to see DiliGenie in action?

    Book 30 minutes with a member of our team to find out how we can help you

    We Believe in the power of community

    Our goal is to create a huge value for our clients. This is why we’re constantly working on services to make it better every day and really listen to what our uses and clients have to say.

    I’m constantly inspired by the innovative ideas that flows through the diligent and this is a place where the ideas are valued and nurtured.

    Nooruddin Bohra

    The support, encouragement I have received from management, from HR, from my peers are commendable.

    Vruddhi Doshi

    DiliGenie Videos

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      What We Think

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      IT services go hand-in-hand with business operations nowadays. It’s impossible to run a business without IT’s help. But to manage IT, businesses need good

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      IT service management has become an integral part of the corporate world now. From ensuring the workflows are going smoothly to finishing projects on time,

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      You have only one hour to resolve your IT desk problems and get back to work. But alas! Even after raising a ticket to the IT department there was no

      Client Testimonials

      We Believe in the power of community

      Our goal is to create a huge value for our clients. This is why we’re constantly working on services to make it better every day and really listen to what our uses and clients have to say.

      The tool is simple yet powerful. Contains very practical features and though we are coming from the back off using a very popular tool, we feel we really do not miss anything with DiliGenie

      - Director, Application & ERP Services, Confidential Organization.

      DiliGenie’s Analytics is very comprehensive…it not only helps view SLAs, Ticket Performance but also trends, patterns to understand the overall IT Infrastructure and Applications’ health. The Analytics also helps us drill down & drill through into low level data for more information

      - Director, Global IT Infrastructure Services, Confidential Organization