ITSM Solution!Automate Your IT Processes
Streamline incident, service request, change,
Simplify Your Business Operations and Enhance Productivity
Integrated incident Management tool for quicker resolutions
Drive complete user satisfaction with ITIL aligned service request feature
Minimize service disruptions while making changes to critical systems.
Manage the problem lifecycle with Root cause analysis.
Manage Projects, associated tasks, resources and timelines.
Consolidated knowldege base features
A ITSM solution that helps businesses automate incident, service request, change, and problem management processes.
Workflows & Automation
Workflows & Automation
- Reduces workload, improve efficiency and decreases costs with ticket routing, escalation, watch lists, ticket highlighting and advanced workflows
Analytics
Analytics
- Service Desk Volumetric
- FCR%
- Re-open Incidents
- Call Metrics
- Re-assignment Count
- Service Desk Voice CSAT
- Average Resolution Time
- ART - Priority
Create custom analytics reports in just a few clicks, measure key metrics such as:
Migrate Easily
Migrate Easily
- Migrate effortlessly with DiliGenie - seamlessly transfer your data from other ITSM tools like Remedy and ServiceNow into our platform, ensuring a smooth and hassle-free transition to enhanced IT service management.
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Book 30 minutes with a member of our team to find out how we can help you
We Believe in the power of community
Our goal is to create a huge value for our clients. This is why we’re constantly working on services to make it better every day and really listen to what our uses and clients have to say.
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What We Think
Why the ITSM tool is Important & How Diligenie Can Help You
IT services go hand-in-hand with business operations nowadays. It’s impossible to run a business without IT’s help. But to manage IT, businesses need good
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IT service management has become an integral part of the corporate world now. From ensuring the workflows are going smoothly to finishing projects on time,
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You have only one hour to resolve your IT desk problems and get back to work. But alas! Even after raising a ticket to the IT department there was no
Client Testimonials
We Believe in the power of community
Our goal is to create a huge value for our clients. This is why we’re constantly working on services to make it better every day and really listen to what our uses and clients have to say.
The tool is simple yet powerful. Contains very practical features and though we are coming from the back off using a very popular tool, we feel we really do not miss anything with DiliGenie
- Director, Application & ERP Services, Confidential Organization.
DiliGenie’s Analytics is very comprehensive…it not only helps view SLAs, Ticket Performance but also trends, patterns to understand the overall IT Infrastructure and Applications’ health. The Analytics also helps us drill down & drill through into low level data for more information