ITSM Solution!
For effective incident resolution, a robust ticketing system is a must. Keeping that in mind, Diligent Global has brought its game-changer DiliGenie Incident Management & Ticketing System. This module is designed to streamline your incident management processes and ensure your organization’s IT management works seamlessly.
Why DiliGenie?
DiliGenie is an IT solution that provides you with an incredible incident management facility, but at an affordable price.
Our Goals:
- Reduce your workload
- Ensure you get the job done efficiently
- Decrease costs through ticket routing
- Highlight escalations & advanced workflows
Module Features
Our Incident Management Module is packed with unique and incredible features like automatic ticketing, parent-child ticketing, integration with SIEM tools and much more.
Ticket
Automation
Incident Management Ticket Automation is one of the standout features of DiliGenie. The ability to create tickets automatically takes the burden off your shoulder when a major incident arises and also ensures there is no delay in addressing the issue.
Streamlined Parent-Child Ticketing
DiliGenie’s other impressive ticketing feature is the Parent-child ticketing. This feature allows you to create primary and secondary tickets for one incident, allowing you to organize the ticketing structure and track issues related to primary tickets.
Integration with
SIEM Tools
Integrate your incident tickets with SIEM tools and automatically generate incidents to manage a high volume of security-related incidents. SIEM tools ensure that incidents are addressed and solved promptly.
Want to see DiliGenie in action?
Book 30 minutes with a member of our team to find out how we can help you
DiliGenie Videos
We Believe in the power of community
Our goal is to create a huge value for our clients. This is why we’re constantly working on services to make it better every day and really listen to what our uses and clients have to say.
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Client Testimonials
We Believe in the power of community
Our goal is to create a huge value for our clients. This is why we’re constantly working on services to make it better every day and really listen to what our uses and clients have to say.
The tool is simple yet powerful. Contains very practical features and though we are coming from the back off using a very popular tool, we feel we really do not miss anything with DiliGenie
- Director, Application & ERP Services, Confidential Organization.
DiliGenie’s Analytics is very comprehensive…it not only helps view SLAs, Ticket Performance but also trends, patterns to understand the overall IT Infrastructure and Applications’ health. The Analytics also helps us drill down & drill through into low level data for more information