ITSM Solution!
DiliGenie’s service request feature lets you raise tickets while maintaining a structured process. You can request services on the go and keep a track of your ticket life cycle and prioritize them based on your needs.
Why DiliGenie?
DiliGenie’s Service Request feature is dedicated to enhancing your IT infrastructure with an efficient approach. You wouldn’t need to spend hours to submit tickets and be instantly notified once your request has been served.
Our Goals:
- Effortless ticket submission
- Complete tracking of ticket lifecycle
- Streamlined work process
- Closing major incidents on time
Module Features
DiliGenie’s Service Request module ensures to address the needs of the hour. Therefore, the features added in it prioritize urgent tasks and get them done without wasting much time. Here is how our Service Request module works.
Streamlines Your IT Incident Requests
The Service Request Module is designed to highlight urgent requests first and get them resolved on time. Users can easily find their progress report to learn if their tickets are handled systematically.
Optimizes Workflow
DiliGenie Service Request module tackles incidents based on urgency. Doing so, it lets you optimize your IT operations and finish your tasks more efficiently. It ensures critical issues are given adequate attention, reducing downtime.
Configurable Catalog and Insightful Tracking
The Service Request module catalog gives you a vivid idea on how we serve you. Therefore, you get a clear picture of what you are about to receive from us and how to make the most of our services. Additionally, you can also link your Configuration Items while requesting services to gain deep insights into our services.
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Client Testimonials
We Believe in the power of community
Our goal is to create a huge value for our clients. This is why we’re constantly working on services to make it better every day and really listen to what our uses and clients have to say.
The tool is simple yet powerful. Contains very practical features and though we are coming from the back off using a very popular tool, we feel we really do not miss anything with DiliGenie
- Director, Application & ERP Services, Confidential Organization.
DiliGenie’s Analytics is very comprehensive…it not only helps view SLAs, Ticket Performance but also trends, patterns to understand the overall IT Infrastructure and Applications’ health. The Analytics also helps us drill down & drill through into low level data for more information