ITSM Solution!DiliGenie’s Problem Management platform is quintessentially designed to go to the root cause of an incident and resolve it from the base. Therefore this module follows the process of identifying, analyzing, and addressing the primary reason behind the problem, helping systematically solve a problem.
Why DiliGenie?
DiliGenie’s ultimate goal is to ensure whatever problems arise in your IT gets resolved permanently and on time. That’s why it takes necessary steps to tear up the problem by the root.
Our Goals:
- Find the root cause of the problem
- Analyze the problem
- Solve the problem
- Cost-effective solutions
Module Features
The DiliGenie Problem Management module is designed to find problems systematically and offers assistance through Genie Bot to resolve your issue.
Systematic Problem Identification and RCA
DiliGenie’s Problem Management module starts by identifying the source of the problem at hand. Once done, it performs a thorough Root Cause Analysis (RCA) to bring out the underlying cause of the problem. It ensures that the problem is solved permanently without further chances of coming back.
Intelligent
Assistance
Genie Bot is an innovative feature of the Problem Management module that functions to offer solution recommendations, and suggestions. It streamlines the tickets resolution process by providing insights and letting your team address tickets efficiently.
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We Believe in the power of community
Our goal is to create a huge value for our clients. This is why we’re constantly working on services to make it better every day and really listen to what our uses and clients have to say.
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Client Testimonials
We Believe in the power of community
Our goal is to create a huge value for our clients. This is why we’re constantly working on services to make it better every day and really listen to what our uses and clients have to say.
The tool is simple yet powerful. Contains very practical features and though we are coming from the back off using a very popular tool, we feel we really do not miss anything with DiliGenie
- Director, Application & ERP Services, Confidential Organization.
DiliGenie’s Analytics is very comprehensive…it not only helps view SLAs, Ticket Performance but also trends, patterns to understand the overall IT Infrastructure and Applications’ health. The Analytics also helps us drill down & drill through into low level data for more information