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DiliGenie streamlines your ITSM process for incidents, service requests, changes, and problem resolutions.

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DiliGenie Offers all the Essentials for a Seamless ITSM Experience

Ticket automation

Ticket Automation is one of the standout features of DiliGenie. It takes a burden off your shoulder by creating one primary ticket for major incidents and secondary tickets based on it.

Streamlined Service Requests

DiliGenie Service Requests feature lets anyone request for services in seconds. It lets you optimize your operations faster and resolves issues in a given and adequate time.

Accurate Risk Management

Risk Management feature lets you assess possible risks that can occur during the making of change. Furthermore, it also helps you find the impact of the risk and enables you to reduce the chances of downtime.

Change Tracking

The comprehensive change tracking feature updates changes meticulously and assess risks throughout the implementation. This track record reduces future disruptions and stabilizes the operations.

Systematic Problem Identification

DiliGenie’s one of the strongest features is that it can identify the root cause of the problem at hand. Once found, it becomes easier for you to find a permanent solution to the problem or way to reduce its reappearance.

Comprehensive KnowledgeBase

KnowledgeBase empowers users with FAQs and helps them to resolve minor issues independently. This helps them to carry on with their regular tasks without hindrances.

Discover Our Comprehensive Help Desk Software Today—Connect with our Experts for Insights and Solutions Tailored to Your Needs
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Discover Client Perspectives

Director

Director

Global IT Infrastructure Services, Confidential Organization

DiliGenie’s Analytics is very comprehensive…it not only helps view SLAs, Ticket Performance but also trends, patterns to understand the overall IT Infrastructure and Applications’ health. The Analytics also helps us drill down & drill through into low level data for more information
Director

Director

Application & ERP Services, Confidential Organization.

The tool is simple yet powerful. Contains very practical features and though we are coming from the back off using a very popular tool, we feel we really do not miss anything with DiliGenie
Gowri

Gowri

Director, Information Technology & Services, 51–200 Employees, Used the Software for: 1+ year

Very good tool in less expensive, Easy to customize. User friendly and easy to use. All modules are good.
Simon

Simon

IT Support Administrator, Nonprofit Organization Management, 501–1,000 Employees, Used the Software for: 6-12 months

All positive! It's been a much more reliable and simple-but-full-featured platform than a few others I've worked with in my short career. Creating, updating, and reviewing tickets is straight-forward and simple.

Here are Compelling Reasons to Choose DiliGenie for All Your IT Operations

  • We Automate Workflows: We reduce your workload by improving efficiency and decreasing costs with ticket routing, escalation, watch lists, ticket highlighting and advanced workflows.
  • We Create Analytics: Create custom analytics reports in just a few clicks, measure key metrics like Service Desk Volumetric, FCR%, Reopened Incidents, Call Metrics, Reassignment Count, Service Desk Voice CSAT, Average Resolution Time & ART - Priority.
  • Help You Migrate Easily: You can smoothly transfer all your data from other tools into our platform, ensuring a hassle-free transition to enhanced IT service management.
  • Efficient Execution : DiliGenie lets you execute projects effectively by letting you plan action items, onboard members, and facilitating effective communication between the project members. It also lets you oversee the entire project with ease and come up with faster solutions.

Designed With Comprehensive Features

  • Incident Management
    Manage Your Incidents Automatically and Streamline Your workflow
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  • Service Request
    Utilize the Self Service Portal to Request Service and Drive Complete User Satisfaction
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  • Change Management
    Make Changes Happen with Minimum Disruption With Our Module
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  • Problem Management
    Find the Reason Behind Recurring Incidents & Resolve Problems With Our Module
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  • Project Management
    Manage Projects, Assign Tasks, Handle Resources & Maintain Timelines
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