ITSM Solution!
DiliGenie’s Knowledge Base is the hub for users to empower themselves with knowledge and utilize DiliGenie to the fullest. This module is instrumental in ensuring that users and engineers alike are well informed with knowledge to deliver optimal solutions.
Why DiliGenie?
DiliGenie Knowledge Base module contains essential information regarding the usage of the tool that helps users to gain a precise understanding of incidents, problems, service requests, and project management.
Our Goals:
- Empower users with crucial IT information
- Reduce downtime, disruptions & incidents
- Lessen overflow of tickets
- Cost-effective Solutions
Module Features
This module has ample functionality that helps users get clear knowledge about a problem if they face one. The module furthermore provides them resolution through KEDB and comprehensive FAQs.
Efficient Problem Resolution with KEDB
The KEDB or Known Error Database helps users to address the recurring problems by capturing documents of the problem lifecycle. The entries help users to resolve frequent issues fast and take care of repetitive challenges.
Comprehensive FAQs and KB Articles
The knowledge also contains a range of FAQs and articles that cover several aspects of the IT landscape, critical systems and Service Level Agreements (SLAs). These articles cover detailed insights to the common yet essential queries of IT topics.
Self-Service for Minor Issues
Knowledge Base empowers users to resolve minor issues independently. This capability allows users to resolve problems without depending on engineers and get on with their daily tasks at ease.
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We Believe in the power of community
Our goal is to create a huge value for our clients. This is why we’re constantly working on services to make it better every day and really listen to what our uses and clients have to say.
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What We Think
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The 21st century is all about agility and evolution. And fitting right to this statement is IT system management. In a world where every problem requires
Success Factors in Choosing an ITSM Tool
An effective ITSM tool is crucial to maintain organizational efficiency and deliver exceptional user experiences. Therefore, selecting the right tool is
Personalizing ITSM Tools for Your Organization’s Needs
Personalizing ITSM tools for your organization’s needs is necessary at this juncture. Deploying Diligent Global’s DiliGenie can keep your workspace
Client Testimonials
We Believe in the power of community
Our goal is to create a huge value for our clients. This is why we’re constantly working on services to make it better every day and really listen to what our uses and clients have to say.
The tool is simple yet powerful. Contains very practical features and though we are coming from the back off using a very popular tool, we feel we really do not miss anything with DiliGenie
- Director, Application & ERP Services, Confidential Organization.
DiliGenie’s Analytics is very comprehensive…it not only helps view SLAs, Ticket Performance but also trends, patterns to understand the overall IT Infrastructure and Applications’ health. The Analytics also helps us drill down & drill through into low level data for more information