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Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.
Please call our office at 712-819-5555 or email us with your question

Top ten most popular FAQs

Are free Anti-Virus software any good?

First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.

What exactly are Managed IT Services?

Simply put, NanoSoft Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means NanoSoft acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

What is cloud backup?

Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data centre in Perth. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.

What kind of response times can I expect?

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

How Long is a Managed Services Contract For?

Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.

What are SAP managed services?

SAP managed services refer to the third-party companies that provide ongoing maintenance and support for SAP applications. They offer experienced SAP experts to help organizations manage their SAP environment daily. These services typically include development, implementation, integration, testing, maintenance, support, and help desk services.

What are the benefits of migrating SAP to AWS?

Migrating SAP to AWS provides benefits such as easier integrations, a centralized data lake, and increased agility.

How can infrastructure managed services help businesses optimize their IT operations?

Infrastructure-managed services optimize IT operations, providing expert support, monitoring, and maintenance. This frees up business resources to focus on core operations, reduce costs, improve performance, enhance security, and pursue strategic initiatives.

How are infrastructure-managed services different from traditional IT outsourcing?

Infrastructure-managed services provide comprehensive management and maintenance for a company’s IT infrastructure, unlike traditional IT outsourcing, which involves outsourcing specific tasks.

How can I ensure data security and compliance during an SAP cloud migration?

To ensure data security and compliance during an SAP cloud migration, conduct a security assessment, develop a plan, implement encryption and access controls, ensure compliance with regulations, and regularly monitor and audit the cloud environment.

What should I do before I call for help?

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

What does having Managed IT Services cost?

Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, NanoSoft makes it simple with an affordable and customized flat rate service plan.

How does a flat rate billing save me money?

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. NanoSoft serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!

What types of systems do you support?

We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team.  Need to install a server onsite or host one virtually on Amazon or Azure? We will support you.  Need to transition from one ecosystem to another?  We’ll be there for you.

How can diligent management services help with talent management and development?

Diligent management services help in enhancing employee development and training programs. Diligent also provides software solutions for talent management, including recruitment, performance management, and employee development, which will help you streamline the talent management and development process.

How can SAP application management help with risk management?

SAP application management can help with risk management by providing real-time visibility and control, identifying potential threats and compliance risks, and ensuring data security and availability.

What are the different technologies and programming languages used in mobile application development?

Mobile application development typically involves the use of various technologies and programming languages, including:

  • Java/Kotlin for Android app development
  • Swift/Objective-C for iOS app development
  • React Native for cross-platform mobile app development
  • Flutter for cross-platform mobile app development
  • HTML, CSS, and JavaScript for hybrid mobile app development
  • C# for Windows mobile app development

How can I customize Microsoft Business Intelligence tools to meet the specific needs of my organization?

You can customize Microsoft Business Intelligence tools to meet specific organizational needs by utilizing features such as Power Query and Power Pivot, creating custom visualizations with Power BI, and integrating other data sources with SQL Server Integration Services. However, Diligent can also help you with all your requirements by providing customized solutions for your business.

How can I ensure that document management in SAP is integrated with other business processes and systems within my organization?

To ensure integration of document management in SAP with other business processes and systems, define the processes and requirements, map document flow, identify SAP modules, configure SAP, define interfaces, train employees, and monitor and improve the processes.

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