Smarter ITSM Starts with DiliGenie – Webinar Summary
Held on: June 12, 2025
Karthick Sethunarayanan, Director – Digital Practice, Diligent Global
Modern IT operations demand more than ticketing tools and siloed systems. This webinar explored how DiliGenie helps streamline service management across the IT lifecycle, integrating incident handling, change control, asset tracking, and project execution into a unified, intelligent flow.
Karthick shared real-world strategies for unifying disconnected processes into one cohesive system, designed to scale as your digital footprint grows. If you are navigating complexity, legacy workflows, or constant firefighting, this session shows what a connected ITSM model can really look like.
SAP Sapphire & ASUG Annual Conference 2025 – Event Summary
Held on: May 19–21, 2025 | Orlando
The SAP Sapphire event brought together global enterprises, technology innovators, and SAP experts to explore the future of enterprise transformation. Key themes included cloud modernization, S/4HANA migration strategies, RISE with SAP, Business AI, and the evolving role of SAP BTP in enabling agility and innovation.
Diligent Global was proud to participate in this prestigious event, engaging with enterprise leaders and SAP professionals to discuss how organizations can reimagine and optimize their SAP landscapes. Our team connected with attendees to share insights on intelligent automation, strategic transformation planning, and our capabilities across SAP Managed Services and Smart Code Migration.
The ITSM Challenges You Can’t Ignore
Is Your IT Operations Team Built to Scale?
As service expectations rise and processes grow more complex, traditional ITSM tools often fall short. DiliGenie brings a modular, automation-first approach to help teams move faster and work smarter.
In This Session, You’ll Discover How to:
- Handle user issues through chatbot, IVR, email, or self-service, with automated routing and resolution paths
- Standardize internal service processes with configurable forms and dynamic approval flows
- Assisting HR departments in seamless employee lifecycle management – right from onboarding to offboarding processes.
- Plan, schedule, and track operational changes with visibility into dependencies and impact
- Surface known solutions directly within request flows using a built-in searchable knowledge base
- Monitor project milestones, assign resources, and keep initiatives on track through integrated tools
- Track asset relationships and lifecycle details using a unified configuration database
DiliGenie gives your IT team a single, streamlined system to handle everything from service delivery to problem resolution, without process chaos.
Empower Your IT Management Strategy
Meet Your Host
Karthick Sethunarayanan
Director – Digital Practice | Diligent Global
With over 20 years in enterprise IT and digital transformation, Karthick has led high-impact projects across the US, Europe, Middle East, and APAC. A former Microsoft leader and published tech author, his expertise spans:
- Custom & mobile development
- AI/ML, RPA & cloud-based service delivery
- Modern ITSM and intelligent automation frameworks
At Diligent, Karthick anchors multiple global engagements and drives innovation in digital practice and emerging technologies.