Our IT services engagement model provides a mature and proven framework to deliver quality with outcome-based responsibility.

Business Process Management

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  • To standardize IT processes aligned with ITIL best practices
  • Automate processes using best of breed tools
  • Monitor IT infrastructure and business applications
  • Automate IT Infrastructure Components
  • Translate and make IT services easy to use and request for end users

Delivery model


Human capital – Nurturing talent, rewarding results

A-Team, Scalable, Defined Behaviors Right Person in the Right Place at the Right Time

Roles and Responsibilities

  • Identify project roles and responsibilities
  • Mapped to assigned consultants 
  • Build RAC

Skill Assessment

  • Identify consultants’ primary and secondary skills 
  • Build and maintain a master skills matrix
  • Identify special skills required for specific projects

Stakeholder Mapping

  • Identify project stakeholders 
  • Mapped to Diligent roles
  • Develop an engagement plan

Performance Goals

  • Align consultants’ incentives with project goals
  • Include project KPI’s in criteria for individual performance assessments

Ways of Working

  • KISS
  • Do it right the first time (minimize rework)
  • No multitasking
  • Work through the established priorities
  • Adopt, don’t adapt
  • Resist Parkinson’s Law and Student Syndrome
  • Escalate appropriately and timely
  • Act as business partners at all times


  • Discipline • Accountability 
  • Communication
  • Collaboration
  • Action Orientation
  • Judgment
  • Credibility
  • Transparency