Our client is a leading global manufacturer of coatings, providing its customers with innovative, colorful and sustainable solutions. Our challenge was to enhance their e-commerce platform, which serves more than 300,000 online customers in North America, Latin America and EMEA with a catalogue of more than 50,000 products. This required complex pricing and promotional features, together with availability checks for thousands of orders in real time. Their customers required multi lingual support in five languages (English, German, Spanish, French and Portuguese), providing supply chain status, shipment tracking, accounts payable monitoring, credit monitoring, and updates to customer specific catalogues based on monthly orders.
Solution Building and testing a robust and comprehensive e-commerce system
Our teams documented detailed business requirements with technical specifications including add ons, improvisations and fit gap analyses. Customer specific catalogues were created using SAP Product Proposal capabilities. We developed components for real time pricing simulation and availability checking in the backend SAP systems, with both synchronous and asynchronous feedback features. Finally, a customer dashboard was created for order monitoring, shipment tracking, credit monitoring and payables reporting capabilities.
Delivering the best experience and outcomes to loyal online users
Diligent teams delivered and integrated the systems on time and within budget, and seamlessly transitioned users to the better experience. The backend SAP systems interfaces were optimized with minimum reusable assets and minimal custom code. A well-orchestrated software development, business testing and technology integration strategy delivered by talented, resourceful teams made this vast project an enormous success.
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